Dear Mr. Jonathan,

Thank you very much for your kind email and question.

Kindly note that immediately after your successful payment, our system will send you an automatic confirmation email from address: support@vietnamvisavn.com

Please send your cancellation request within following deadlines, for FULL REFUND of service fee you have settled:

• Within 30 - 45 minutes for NORMAL processing time application;
• Within 15 - 30 minutes for URGENT / SUPER URGENT processing time application;

We will send the refund request to your issuing bank. The amount you have settled would then be credited back to your banking account within 7-10 working days.

More detail is at: http://vietnamvisavn.com/terms-and-conditions

We maintain 24/7 online support for your queries or assistance request. 

Best regards,

Vietnam Visa Team