In these Terms and Conditions WE, OUR, US refers to VietnamvisaVN.com




Please read these terms and conditions carefully before using this website.

You agree that you will not use the Website for illegal purposes, and will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.




VietnamvisaVN.com reserves the right to change any part of this agreement without prior notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

We have completed discretion to modify or remove any part of this site without warning or liability arising from such action.




It is important that should you wish to cancel your visa application with VietnamvisaVN.com, you must contact us immediately right after applying successfully to prevent any unnecessary cost being incurred. Once an official visa approval letter has been sent to your email address, we are unable to reimburse you the visa approval letter's handling and issuing service fee.


It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. VietnamvisaVN.com can not be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you should check your visa approval letter's content, which must be as exact as shown in your passport and personal information prior to departure.



This visa is applicable to AIR TRAVEL only, so by applying through our website, you agree that you will FLY to Vietnam in order to get your visa stamped at the Vietnam airport (not at the crossing border). The refund will NOT be proceeded IF you DO NOT enter Vietnam by AIR once your visa approval letter has been issued.


If you object to any of the terms and conditions set out in this agreement, you should not use any of the services on the Website.




1 Date format: dd/mm/yy - 12/06/1980

2 Time Zone: Vietnam standard time - GMT+7

3 Working days: From Monday to Friday.

4 Working hours: 08.30 AM to 16.30 PM - every working days (excluding: Saturday/Sunday & national/international holidays ).

5 Multiple /Single entry: Multiple is interpreted as multiple entries, not multiple applicants.

6 Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1 month or 3 months). For example: 3 month multiple entry visa means you are allowed to enter / exit Vietnam multiple times from the approved date plus 3 calendar consecutive months.




Processing time for arranging pre-approved letter offered by VietnamvisaVN.com is based on processing time provided by Company handling your visa application. Under normal circumstances, it takes 2 working days, starting from the next business day after you pay and notify us of your payment receipt. In special cases (hard nationality categorization), additional documents (scanned passport main page) may be required and processing time may be longer than usual. In such cases, we will inform you by email / phone call.


Our service is completed once the letter of approval is sent to the email address you provided during the application process. You are required to notify us if you do not receive the letter in time, if within 02 days there are no emails informing us that you do not receive the letter, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses provided by applicants or the situation that applicants do not notify us by email that approval letter is not received.


Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. VietnamvisaVN.com is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.




The letter of approval can NOT be CHANGED/AMENDED once it is issued, so please double - check all information to make sure that it is correct. All correction must be notified within 1 hour after submission. Otherwise, the applicants are required to re-apply for a new letter of approval to make any changes.




Visa on arrival is good for TOURISM/BUSINESS purposes only. So by applying through our Website, you are agreed that you will use the letter of approval for tourism OR business purposes.




We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in the case your visa application or entry is declined or in the case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.


Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any unexpected risky issues.


Normally, i takes around 45 minutes - 1 hour to get the visa stamped at Vietnam airports upon arrival. However, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.


Vietnam visa approval letter is usually issued in group of travelers and therefore, you may find your name, passport number and date of birth in the same letter as other people. Any under special circumstances, request for an individual approval letter should be sent to our email address: SUPPORT@VIETNAMVISAVN.COM


Should you need further assistance, feel free to contact us by email at: SUPPORT@VIETNAMVISAVN.COM or call our hotline: (+84) 9-1821-2468




Why apply with us?

  • Legitimate service
  • Quality
  • Reliability
  • Prompt Responses
  • Customer-Focused Approach
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